Hampton Bay customer Service

Posted on Friday, April 21st, 2006 at 10:35am CDT by a009b7c1

Company: Hampton Bay customer Service

Category: Other

I called Hampton Bay for a fan replacement part , a metal clip that holds the light globes in place. I gave them the number listed on the fan and they could not find it in their system. they stated that they do not support fans more than 2-3 years old , and suggested I replace the fan with a new one, as they could not locate a $2.00 part.

I find it hard to believe a large company does not keep its records for at least 7 years as they are legally required to.

This matches the customer service I get when I go to my local Home Depot (owner of Hampton Bay), I feel as if my business in not needed, I get no service. When I went there to look for the clip in question I was sent to 4 different people It took half an hour only to find that they do not sell fan parts.

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4 Comments

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8ab2cec7, 2011-01-19, 05:57PM CST

I do not have a complaint. I have a 5 blade fan with 4 lights. I would like to take the lights off and only have the fan. I need a cap and I was told by Home Depot that I need to contact Hampton Bay to order one of these. The color of fan is a blacken brass. Thank you Denise Boyles

68dabd1a, 2011-11-24, 10:11AM CST

i was very disappointed with your solar led walk lights sku # 985099 upc # 873046001900.I bought 4 sets of lites and they didnt work .I returned them to home depot and replaced them,ufortunely they didnt hold charge in direct sun light also they were very dim.i didnt return them to store lost receipt,I have your ceiling fans and they are great but your solar lites arent that great.

d490488c, 2012-04-01, 09:30AM CDT

I also had the same problem. However I was told they no longer carried the two fans that where defective. Customer service told me to take down the fans and bring them back to the store purchaced at. I told them I did not have reciepts or box any longer since they were 2 and half years old. He said that the fans would be either replaced or traded for same quality or price. I called to verify with store they agreed with the info i recieved. I hired an electrician who took them down. I brought them in and the manager refused to give me the same value of new ones he instead offered me 62.00 instead of what I originaly paid 240.00. I am out o pocket now of 225.00 for the cost of help and the price of the fans.I want them to honor what they told me. (I was told by the mngr if they did not work the cost of taking them down basically was my problem because if they didnt work in the first place they needed to be taken down anyway.)I want Replacement of my fans with equal value that was the info I was told by both customer service and the store. The manager said that customer service for Hampton bay was not home depot related ???????

Richard L., 2014-09-10, 02:46PM CDT

My complaint is that I bought an outdoor table and chair set (Altamira Diamond 5-Piece Patio Dining Set) and two of the chair arm support posts were crushed in transit by Averitt Express. The root cause of this damage is the POOR packaging by the CHINESE manufacturer. I made a review of this product on the Home Depot site however, unless Hampton Bay routinely reviews those reviews, they will never know how poorly the product they are selling through Home Depot has been packaged. I cannot believe I am the only one who has received Hampton Bay product in a damaged condition. Due to the relatively minor damage (the chair arms were not broken off, only crushed), I was able to somewhat restore the bottom of the arms to a usable condition. In addition and also due to the POOR packaging, the tops of the arms had rubbed together (or on another part) and some arms had the powder coating scratched off. I have not requested replacement pieces from either Home Depot or Hampton Bay since I do not trust the manufacturers POOR packaging will prevent replacement items from being in the same or WORSE condition, upon receipt.

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