Chrysler Jeep Dodge Service

My husband & I bought a 2006 Town & Country from Sunnyvale Chrysler Jeep

Dodge in El Camino, Sunnyvale, CA.

Since they can't locate the other key, they only gave us one key for the

car. We were told that someone will call us for an appointment

to have another key made. We did received a call to bring the car back

for a 9:00 am appoinment. We arrived at the service area at 8:45 am on

the

appointed date. We were told that it'll only take about 45 minutes to

complete the job. We went to the waiting area and waited. Everytime my

husband check, he was told that they were working on it and will be

finished soon. After an hour & a half of waiting we noticed that we were

the only one left in the waiting area. Everyone who was there and those

who came after us all left driving their cars out of the dealership. WE

can see the coming and going of the cars being serviced since the

waiting area is surrounded by glass windows & doors. There were around a

dozen of cars that came for service. My husband went out to look for

our car and it was sitting in the service garage. We went to talk to

the service manager on the floor and were told that it took longer

because there were over 40 cars being service that day (which we know

was bull). That's the only time that they page the key person and

someone finally started working on the car. It took about an hour for

him to finish. What's aggravating was that instead of the manager

admitting and apologizing for having forgotten about our car he cooked

up this story about 40 cars. They were not very pleasant and were very

sarcastic. We are not going back to that dealership for anything, even

if it's the last dealership in the area.

I would not recommend the place for anyone.