Re: Sears.com Customer Service Request

Posted on Thursday, April 20th, 2006 at 5:50pm CDT by f5ba56da

Company: Re: Sears.com Customer Service Request

Category: Other

No one seems to understand, the part is no longer available and I'm still

being told that the part is on back order? Again I ask how long can this

keep going on??

It would seem that some one within the sears organization would be willing

to take care of my problem and just get the TV replaced according to the

agreement, (either repair are replace), no part, can't repair, so must

replace.

Again I ask, isn't there someone that can do something about this instead of

just bouncing back and forth along the same lines.

Thanks,

Henry McCann

----- Original Message -----

From: COMPLAINTS.COM_FORM_MAIL_62006#

To: "Henry McCann" COMPLAINTS.COM_FORM_MAIL_2394#

Sent: Wednesday, April 19, 2006 6:20 PM

Subject: Re: Sears.com Customer Service Request

Please include the following line in all replies.

Tracking number: UT20060419_0000002883

Dear Mr. McCann,

Thank you for allowing us the opportunity to assist you with your recent

concerns. Please be assured that we understand your frustration, and

sincerely apologize for any inconvenience you may have experienced.

By sharing your feedback, you have made it possible for us to address the

issues and rectify the situation. We will share your concerns accordingly.

Truly, your remarks provide forthright feedback that enables Sears to

achieve excellence in everything we do.

We value your relationship with Sears, and hope that you will continue to

make Sears, Roebuck and Co. your choice for quality and value. If you have

any questions or need further assistance, please do not hesitate to

contact us at (800) 579-2395.

Sincerely,

Executive Team

Sears Holdings Corporation

> -----Original Message-----

> From: "Henry McCann" COMPLAINTS.COM_FORM_MAIL_2394#

> Sent: Apr 19, 2006 2:35:04 PM CDT

> To: COMPLAINTS.COM_FORM_MAIL_62006#

>

> So far I still have not received any satisfaction toward the repair of my

> TV.

>

> I called the number that was given (1-800-579-2395) and spoke with a young

> lady by the name of Vickie. She was nice and told me after talking to

> someone while I was on hold that I would be contacted Monday (Apr 17th)

> about the repair/replacement of my TV. Again as usual, no one called, this

> seems to be a ploy to offer temporary satisfaction. I've been told someone

> will call me to take care of this situation so may times that I've lost

> count.

>

> Today I called to see what I could find out, again I was told that part

> was

> on back order but is on it's way in and someone will be out to my house on

> the 24th of April to make repair. This is news to me, no one has called to

> make such an appointment and this is what I told the girl. I ask her to

> let

> me talk to someone else that might be of more help, so she said she would

> transfer me to the customer service dept. and guess what, I was

> disconnected. This seems to be another way to get rid of a problem

> customer.

> You just can't believe how many times I've been told someone will call,

> and

> how many times I've been disconnected and God only knows how tuff it is to

> call back in and start the whole process all over again.

>

> ALL I WANT IS TO HAVE MY TV REPAIRED - WHY CAN'T THIS BE

> DONE??????????????

>

> Henry McCann

>

>

> ----- Original Message -----

> From: COMPLAINTS.COM_FORM_MAIL_62006#

> To: COMPLAINTS.COM_FORM_MAIL_2394#

> Sent: Friday, April 14, 2006 5:12 PM

> Subject: Sears.com Customer Service Request

>

>

> Please include the following line in all replies.

> Tracking number: UT20060414_0000010304

>

> Dear Henry McCann,

>

> Thank you for contacting us regarding your recent service experience. We

> apologize for the inconvenience this may have caused, and would be happy

> to schedule a service appointment, or discuss the concern regarding your

> recent service experience with you.

>

> We want to make sure your issue is addressed, so please contact us at

> 1-800-579-2395 between the hours of 8:00 AM to 9:00 PM Eastern Time Monday

> through Friday, and between 8:00 AM to 7:00 PM Eastern Time on Saturdays.

>

>

> We value you as a customer and can assure you that your feedback and

> comments are important to us. We look forward to meeting your needs in

> the future.

>

> Sincerely,

>

>

> Executive Team

> Sears Holdings Corporation

>

>

>

> > -----Original Message-----

> > From: COMPLAINTS.COM_FORM_MAIL_2394#

> > Sent: Apr 14, 2006 3:06:37 PM CDT

> > To: COMPLAINTS.COM_FORM_MAIL_62006#

> >

> > NAME: Henry McCann

> > E-MAIL ADDRESS: COMPLAINTS.COM_FORM_MAIL_2394#

> > MAILING ADDRESS:

> > 2019 Arroya Vista Dr

> > San Antonio, TX 78213 USA

> > DAY PHONE: (210)344-1613

> > EVENING PHONE: (210)344-1613

> > BROWSER/OPERATING SYSTEM: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT

> > 51; SV1; .NET CLR 1.1.4322; .NET CLR 2.0.50727)

> >

> > COMMENTS:

> > HOPE TO HEAR FROM SOMEONE ABOUT ME PROBLEM.

> >

> > I have been trying to get me 32" Philips TV repaired since Jan 19th,

> > 2006

> > and to date no luck.

> >

> > I have been told that the part is no longer available from any source

> > and

> > yet I keep getting these calls that part is on back order.

> >

> > This had been going on right at 90 days now and I feel it is about time

> > to

> > honor the warranty agreement, repair are replace.

> >

> > How long can you folks drag this out, about every two weeks give are

> > take

> > I get a call asking if I have received the part. How can I possible get

> > the part if is no longer a available.

> >

> > I need my TV repaired or replaced, why keep dragging this out. My

> > current

> > agreement expires in Dec this year, then what????

> >

> > Thanks,

> > Henry McCann

> > 2019 Arroya Vista Dr

> > San Antonio, TX 78213

> >

> > 210-344-1613

> > 210-421-1244 (cell)

> >

> >

> >

>

>

>

>

>


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