Bell Xpress Vu

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Re Bell Xpress Vu abuse of customers

Your company , is absolutely incredible! Where do you get off on pretending and answering the phone me , “ How can I offer you outstanding service.

You can’t even get your telephone prompts right . Thorough your multiple choice prompts I am taken into the commercial dept 4 times , then wait on hold for another 5- 10 mins to get someone.

It gets better.

In early March ,I inquire about HD TV as I am considering buying one . They tell me I need a new box, and make sure I get the 6100 model as then I will not need upgrades.

I do that and the HD TV does not work. I call in and again through multiple links and on hold forever, I get someone who says , my internal programming is not set up right. He walks me through the system and we change a bunch of things and , he says it should work . Oh and then he up sells me a higher package and says I will need this too.

I hang up and still the HD does not work.

I call again and go through multiple links and on hold forever some times up to 25 minutes .Finally I get someone , who informs me now I will need a satellite switching up grade and it will cost me another $100 plus installation..

Reluctantly I agree, she goes off the phone and says no, I will need a few other switches and now it’s up to over $200.00 I ask to talk to a supervisor, I go on hold for another 15 minutes. I explain to him all the miss representations , he agrees to get it down back to $100 with a series of programming credits, specials. I say" go for it".

3-1/2 weeks later still no equipment has arrived even though my visa was debited for a much higher amount of $216.59 on March 27.

I call in again on April 19 late afternoon. I explain the problem , she puts me on hold for 18 minutes. Only to get on the phone to say the sales dept is closed and to call back tomorrow with this “direct” number 1- 888-673-3788.

I call today April 20th and it is NOT direct, same prompts same format, and I end up not in the sales dept, they put me on hold again , I end up with a Siadana op # 6014728 who has a hard time with English. He puts me on hold 2 different times from 5- 10 min ea. , only to tell me that my Visa was rejected so they cancelled the order. I said it wasn’t rejected as I have the $216.59 debit right in front of me on my statement. He puts me on hold again and comes back and says my visa was rejected and they credited me the $216.59 . As I had my statement on line I could see that was not true. He said they just credited me while I was on the phone. I said how could my Visa be rejected when they are crediting me ? And why are they crediting me 3-1/2 weeks later and why are they canceling the order? I insisted on an answer , he hung up on me . This all happened at approx 11:55 am my time

How can you possibly take a never late paying customer of 4 years thorough such torment. You are definitely a company out of control. I welcome your comments, solutions and apologies as soon as possible,

Yours truly, Tim Konkin

Comment On This

I'm sure everyone had to change their programming April 1st.So i did but i had paid my bill of 91.10 that would have covered me till april 25th.So when we chose the new program i didn't take the highest package.When i called them to let them know i had already paid my bill and had asked when i would be getting a credit they told me on my next bill .I called 2 times the 1st the C.S.R. was so dumb she had said u don't get a credit so i got upset and she ended up hanging up on m e. so i called back and got someone from near ottawa to talk to. He had said oh yes you can see the credits on the 3rd page ....what 3rd page i only got 2 pages which says i had a credit of over 57.00 did i get the money nooooooooooo so i think they all need to return to school to learn Math . If i do not see a cheque in the mail i will take my business to COGECO as were tired of getting screwed from Bell Xpress vu .

thank you

teresa

Comment On This

HI

WE APPLIED FOR HD TV

WE WERE OFFERED A PRICE LESS THAN WHAT WE WRE PAYING NOW $78 TO $68 WITH THE SAME PROGRAMS

OF COURSE THAT WAS WRONG WE GOT 13 PROGRAMS..

TRIED TO SWITCH BACK

NO GO

TWO DAYS ON THE PHONE PUT USE BACK WHERE WE WERE

TERRIFIED TO EVER TRY HD AGAIN!