Complain

Dear Sir/Madam

I’m deeply distressed by an unpleasant incident at your California Fitness

Centre at Orchard Road. On last Thursday (30 March 2006) At the said centre.

I expressed my intension to the duty consultant to check out the facility, which

readily let me in on the condition that I surrender

My membership card (Bugis Junction Branch) 020163934

At the end of the trial, when I asked for the return of my card, the branch

manager (Mr. Andrew How) rudely told me that I’m not supposed

To be in the facility and must either upgrade my membership or pay S$30 for the

daily entries pass. I was completed taken aback as I was not notified prior to

entry on these condition.

As a satisfied member since September 2005. I would gladly pay a mere

S$30 or upgrade to use the Orchard Branch facility, But the manner which I was

treated that day certainly changed my good impression towards California

Fitness Branch.

I certainly don’t deserve to be shammed that way as

1. I made known clearly to the duty consultant that I’m member of your Bugis Branch.

2. It was not made known to me those conditions before entry.

I’m now in dilemma as to whether I should quit the membership or stay as

the past experience at Bugis Branch was great

Your advice would be much appreciated

The above complain letter have been sent out to www.california.com under the comments/suggestion. Till now it had no reply

At all since from 1st Apr. Could you help me out to lodge this complain? Thanks

Regards

Terence Cheah

+65 9187 1474

Email User