Maytag Ice 20 Refrigerator

I bought the new Maytag Ice20 at $2199 (shiny black)from Home Depot. It was delivered on Friday, March 3, 2006. Boo hiss. First, right out of the box, a big dent on the side. We went ahead and took the $150.00 damage fee for that as I had 13 guests coming the following Monday and had to have a refrigerator. After the first 24 hours, I emptied the ice maker. There was very little ice in it. I had to read the manual to put the ice maker back in it's slot as it didn't seem to be fitting right. It was an ordeal and you have to get it "just right" and hope the audible "click" you finally hear means it is put back correctly. Waited for ice for a day. Nothing came out so pulled the ice bucket out again and had 2 clumps of ice hooked together - so a total of 8 or 10 cubes. Spent a good amount of time putting the ice bucket back. Waited another day. Same problem. No ice, only a couple of clumps. Pulled the ice bucket out and the auger in the back fell off. Screwed it back on, read the ice maker directions again, had my sister read the directions, and had my brother read the directions to make sure we were doing it right. We all three watched and checked to be sure the ice bucket was put back in properly. Heard the "click" telling me it was good to go. Still, no ice.

By this time, my tomatoes had frozen in the vegetable bin (which was set as instructed in the manual). Also had a carton of milk frozen that was sitting on the shelf above the vegetable bin AND had milk frozen in the beverage chiller on the right hand door.

Turned the refrigerator up and freezer down, 1 degree each. Next time I opened the refrigerator, it smelled. Changed the settings back but the smell persisted.

Called Maytag for service on that Monday (3/6/06) after the Friday delivery. They said they couldn't get anyone out until the 14th. I told them it was unacceptable, that they needed to get someone out sooner that that and they said tough toenails.

I called Home Depot. Talked to a manager even. They called Maytag to see if a sooner date could be had, and the appliance guy called to see about just getting a new refrigerator delivered. The HD appliance guy said it would be the 14th before a new refrigerator could be delivered and suggested I see what his manager could do first. After two more days and no repsonse from her (the HD manager), I called her to find out she had no luck and she gave me a HD distict manager to call. All this time I was being told by the HD people that Maytag service is just the worse. That isn't what I was told when I bought the refrigerator, however.

So, now I'm back to Maytag myself, since the HD manager dropped the ball, and now I'm two more days out, with a service call date of 3/16/06.

In the meantime, I walk into my kitchen a day later and there is a flood of water pouring out of the door water/ice dispenser. Lucky I have people to help. As I'm grabbing containers to catch the water pouring out of the dispenser, my sister is grabbing towels to sop up the water all over the floor and my brother is taking off the brakes to move the refrigerator out so we can turn off the water. Turned off the water and waited for the refrigerator to empty itself of all that was in it's water bin. Turned off the ice maker and waited.

Next day I opened the door and the deli tray cover had popped off. Had a hard time getting that back on as I wanted to make sure I didn't break it.

Finally, a repairman shows up. Extremely young and inexperienced. He gets on the phone to the Maytag refrigerator guru who immediately knows exactly what to do with the ice and flood problems, and the freezing problems. Seems a few other Maytag Ice 20's are having the same problems.

The tech in my house tells me that this IS new technology and so a few bugs can be expected. He says the ice maker motor was freezing up, which caused both the flooding and the ice maker to not produce ice. He said they don't even have these ice makers on their trucks right now as they just can't get them from Maytag yet. He said this motor freezing problem has been addressed by Maytag and the new ice makers will work properly. He said he would order one to be sent to my house and once I got it, I should call and make another appointment for them to come fix it. He said the ice maker should be here in two days. I told him he needed to go ahead and schedule the return appointment now so that I didn't have to wait another 9 or 10 days. He tried and yep, sure enough. The first available appointment would be 8 days out, or the 24th of March. I asked him why it was taking so long to get people out, especially when he claimed the ice maker was only 2 days out. He said all of their techs were in training right now to learn how to fix this new refrigerator.

He tells me the problem with the food freezing is caused from the cold air dispenser that flows into the beverage chiller on the door. I reminded him that I had the setting at the lowest possible point and asked him to explain how the small amount of air that was actually going directly into the beverage chiller could freeze items outside of the chiller. He said it was just too cold of air and it was a flaw in the refrigerator that Maytag engineering was currently working on to find a way to fix it. He said, when they solved the problem, they would probably come out with a kit to use for repairs, and that someone would eventually come out to fix my refrigerator, but he didn't know when that might be. He said he was sure it would be soon, maybe only weeks, as it was a common problem so Maytag engineers would be quick as possible to figure it out. In the meantime, he took a piece of styrofoam-like material to seal mine off.

I've called Home Depot and told them to come get this clunker. They want to get Maytag to send me a new one. I'm thinking, I don't want a Neptune-like refrigerator!!!

HD sends another service guy out from a different company. He doesn't do anything except write down what problems I have had and leaves.

Another repair guy comes and puts in the "new and improved icemaker". He leaves, but forgot to turn the water back on! Still have the plug in the beverage chiller airflow area and am told by this repair guy that there is no way to "fix" that problem, despite what the previous repair guy said.

Started getting ice, but little of it. Refrigerator still smells all the time. Tomatoes freeze again. Cilantro and parsley freeze up in one of the bins. Roast beef in a ziplock bag freezes up while in the deli bin. Icemaker stops working, again. Deli lid popped off again this morning. HD sending ANOTHER repair person. Piece of junk.

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