Complaints.com

From: Message Author
Date: Friday, 14-Apr-06 14:07:48 CDT

Citibank,Citi Aadvantage MasterCard, box 6062, Sioux Falls, SD 57117

I signed up for an automatic flight insurance program that kicks in every

time I buy an airplane ticket with my MasterCard.My credit card is billed

for $13.00 for a $1,000,000 dollar policy. I recently changed a flight and

was billed $100 for this change, Steep, but fair as I was informed in

advance by United as to what the change would cost. What was not anticipated

was the charge by Citicard for $13.00 for flight insurance. Apparently Citi

automatically charges for flight insurance for any airline charge over

$50.00, even if it is not for a flight. There is a footnote on the bill

informing the card holder that he can call or a refund of inappropriate

insurance charges and list a number, 800 950 5114. Unfortunately, nobody at

that number knows anything about such charges. Neither does Citicard's

customer service at 888 766 CITI. After four calls I was finally told to

call 800 237 4365 where the bill was rectified. It took me a half-hour to

achieve this correction. I wonder how many customers fail to notice the

inappropriate charge and how many give-up after calling the wrong number

that is given on the bill.

I also wonder how many airline tickets are less than $50.00 and why Citibank

doesn't rewrite their program to apply to tickets only or at least raise the

cut-off price to a more reasonable amount. I also wonder how many policies

Citicard has sold and how much money it has collected for non-existent

flights.

Sidney Goldfischer

161 West 61 St (24B)

NYC 10023