Fitness Evolution-Uptown

Concerning Fitness Evolution in Uptown. I cancelled my membership in

January for reasons other than customer service. After cancelling, I

received a bill in Feb. and March. Again, I called to ask why I was still

receiving bills after I cancelled. I was informed that I had signed a year

contract (I was not aware of that or else I would not have signed an

agreement) and that I would have to get billed until my contract was up.

In the meantime, I never attended the gym b/c I thought my membership had

been cancelled. I was informed that after the year the contract ended, in

March, that I would not be billed again. To be sure, I stated in my phone

converstation that I would not get billed in April. This was confirmed.

Lo and behold, in April I get billed AGAIN! I called the gym to find out

what was going on-my job is not to hound down a gym whose membership I

cancelled three months prior- and the owner said that I was handling the

situation wrong and basically not being very nice. Boo hoo. Deal with it,

especially if you're the owner. On a seperate note, while still an

'eternal member', I called to use my supposed 'free' personal training

session. I called twice to set up an appt. and no one ever responded back

to me. Horrible customer service, not worth it!

Brittany George

Capgemini Energy

Systems Integration Testing

214.812.5886

Confidentiality Notice: This email message, including any attachments, contains or may contain confidential information intended only for the addressee. If you are not an intended recipient of this message, be advised that any reading, dissemination, forwarding, printing, copying or other use of this message or its attachments is strictly prohibited. If you have received this message in error, please notify the sender immediately by reply message and delete this email message and any attachments from your system.