Empire Financing Scam

Customer Service

Empire Today, LLC

333 Northwest Ave.

Northlake, IL 60164

Dear Sir/Madam:

I have been trying to resolve a financing issue for the past 6 weeks. The

second week of March, Geoff and I met with the Empire sales represenative,

Matt, and selected carpeting for 4 rooms in the house for installation and

we gave a deposit. We wished to take advantage of the free financing

option so I contacted Matt from Chicago (where my second home is located)

to proceed with the paperwork. Matt informed me he could not do over the

phone or fax or overnight mail and that I needed to fill out the paperwork

in person. I asked him if I could provide the paperwork to a sales

representative in Chicago and was told I could not. Matt told me to

contact him the following week when I went back to Florida in order to

process the financing. Matt also visited Geoff again and tried to get

financing with his information to expedite the matter. The financing

however, was declined.

Before my return to Florida the following week, the carpet was installed

and Geoff was forced to give a check on the date of the install to our

surprise since I were supposed to be financing on my return. Geoff stopped

payment on the check when no one would return our calls on how to get the

financing approved. When I returned to Florida, I again contacted Matt who

told me since the carpeting was installed already, he would need a regional

manager to approve the financing before he could process and I would need

to contact Empire customer service to secure. I called (1-157223242) and

explained the situation and was told the regional manager, Dan, would

handle and Matt would be contacting me. During my week in Florida, no

one contacted me again.

The billing department began calling Geoff about the stopped check so I

once again began calling and telling my story about how I am still waiting

for Dan or Matt to contact me about financing. I was informed Dan

indicated the financing was not approved which is why he dint' call back.

Since no one contacted me to process my financing information, this

obvously was Geoff's information and no one even read the numerous

inquiries I have been making.

I began calling again this week to get resolved since I will again be in

Florida next week. I was told yesterday (4/13) that per Dan due to company

policy, finnancing could not be approved after an install which is contrary

to evertying I have been told over the past 6 weeks. When I asked to speak

to Dan's superior, I was informed Dan's decision is final and there is no

one else to speak to . I was given antoher inquiry number (1-157222182)

and was put on hold when I demanded to speak to someone else. I eventualy

was disconnected. The next morning, I again called (4/14) to inquire as

to the status of my inquiry and was told his time that Dan said I should

call the customer serice number when I am in town next week. I was told

Dan could not promise any financing would be approved to be processed but I

should call anyway.

I am tired of the run around and the bait-and-switch technique being used

to avoid the 1 year free financing offer. I would expect Empire to honor

their committement in light of the cirucumsatance that the carpet got

installed before the sales rep procssed my information. The customer

service provided is no service at all. Employees are not responsive and do

not return phone calls as promised.

I just want to pay for this carpeting that we had installed. Why doesn't

Empire act like they want our money?

The phone number the national service manager has been giving on the web

site doens't work either.

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