Dell Hell

I have recently purchased a Dell Notebook. After talking to 16 Techs they determine the mother board was bad. I shipped my computer for repairs. When the box was returned to me, someone else's computer was in it. Once again after being transferred around the world, I did finally get a tech that was willing to help. And after emailing Michael Dell himself I thought I was getting somewhere. No one could find my computer. I was sick of it, I wanted a refund. A gentleman calls me up; he has found my computer, 30 minutes later other lady calls me and says she has my computer. First they couldn't find it, now 2 people have it. So I give my point of contact, supposedly from Michael Dells office, the ladies phone number with my computer. Today I receive a call, from my point of contact, that she is contacting her people in Bangalor to contact the lady in Tennessee (which I gave her the ladies phone) which has my computer. My point of contact lady will not give Bangalor the information I gave her to help speed up the process. While I am trying to understand their procedure, I repeat what my point of contact is telling me. She informs me that I am taking up her time. She was sooo rude, she would not let talk. I don't know about you, but the first lesson in business is the customer is always right. I have never been treated this way. She spent more time telling me I was wasting her time, than if she would have answered my questions. Listen to this, the repair shop for Dell cannot ship the computer to Dell. My point of contact, contacts Bangalor, who contacts Tennessee to ship me my computer. Then I have to ship the computer from my house to dell to receive my refund. This is crazy. Then who knows when I will receive my refund. To top things off my point of contact cannot contact Dell Financial to assure there will not be any late fees or interest charges because they are not in the same area. I will never purchase another Dell. For those of you, who are still considering it, do not use Dell Financial. If you use a personal credit card you can file a dispute without receiving late fees & interest fees. In my opinion the right hand does not know what the left had is doing. I have never heard the phrase Dell Hell, but I have been there and back. I realize I am one small person, but if I can take $1000.00 out Michael Dells pocket it will be worth posting this information.

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His email is Michael_Dell AT dell.com

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Please post the coveted email address or phone number for Michael Dell.