Complaint about Tracfone Wireless

Hi. I don't know if you can help me. I have had an ongoing problem with

Tracfone Wireless. I have been 6 weeks trying to get a phone activated

that I purchased. After 5 weeks and countless false promises, they told

me I needed a new sim card. Was told it would arrive Monday. It did

not. Have tried ever since to get a tracking number or a reason it was

not sent. Numerous emails and support tickets and not one reason. It

has been this way the whole way through. I have countless emails to back

up my complaints.

I tried the BBB, but they have been almost as bad in my opinion. I opened a case with them and they closed in after 3

days saying it was presumed resolved or something like that. I have

that saved as well. I opened a new case but cannot get one response from

them on it. It appears from their website that they have no unresolved

complaints. That is simply not true. Where does a consumer turn who

has been ripped off and disrespected? Not once in 6 weeks has tracfone

offered to give me a new phone. It is a $20 phone. I have a couple

hundred dollars in minutes so it is more than $20 to me, not to mention

the principle of the matter. I am so irritated I cannot even believe it.

I filed complaints with the Attorney General's Office as well as the

FTC and received thank you letters. Who knows if a person even read the

complaints and it is doubtful they will spend resourses on one persons

complaint. Can they get away with ripping off and treating a consumer

like this? I have documentation throughout this ordeal, although they

never really say what they are doing in their replies. They ask me to

call and then they don't do what they say. Even so, I think my email

records make a pretty good case. That is, if there is anyone out there

who will do anything about it. Apparently Tracfone does not think there

is. They seem to know what they can get away with.

Thanks,

Gene

Comment On This

YES, you can help yourself. Go online in your local county of residence and get yourself a ready made form and fill the blanks for the Justice Court. Look under your county name and small claims court in the search engine.

Now it only cost a small fee to do this. File the complaint and sue them for your money back plus costs of filing the complaint along with other counts that you can find. you will get their attention. If you don't know their Agent of Service for being served papers by the court, call you state Secretary's Office and give them the name of the company and they will get you the name and address of their agent. This is the person that you name in your suit as Agent of Service under the Defendant's name and address. This is required. You can do your own research and find the laws that they have broken and used them against them. People don't get mad, have heartburn like I use to do, TAKE'EM TO COURT".