Charter Communications

This so-called cable/phone company-ISP provides the most heinously bad

"service" I've ever received from a cable company, and that is saying a lot.

I have had the service for less than a month, and apparently, the only way

to get support is to spend 20 minutes on hold on the phone with the

company's phone tree, because although the Charter Web site offers that

customers contact them by e-mail ("for a quick response"!) or even offers a

live chat, the e-mails (five that I have sent starting approximately 11 days

ago) are neither answered nor acknowledged, and the chat feature simply

doesn't work. I had to create a ruse of ordering new service in order to

pull up a separate chat feature in order to get pricing on DVR service! The

Web site doesn't even provide that! And God forbid you forget your e-mail

username or password, because Charter doesn't provide a "forgot your

password?" feature, either. I predict I will have satellite TV before the

year's end. Also, they tried to hose my dad out of $120/month for cable TV

for his business. He fixed that. This company SUCKS a big one.