Sting ray /Aquarium Supply Store

Aquarium Adventure Superstore

RR 161

Dublin, OH 43016

Website http://www.aquariumadventure.com

614-792-0884

My situation is as follows. The head manager of Aquarium Adventure, Travis, has been very helpful assisting me and helping me set up several aqauriums. I have 4 aquariums and this is the only problem that I have had. Travis is supposed to be the most expert in the store and credits himself as such. I asked Travis to help me set up a tank for a sting ray and he did. He informed me that all I needed was a powerhead, which I bought. However, my sting ray got severely burned on her head. I then spoke with him about this situation and he said that she will be fine as long as she eats healthy and the water quality is good. She did heal but she has a scar on her forehead. I expressed to him this and asked for another sting ray in return because he failed to inform me that the heater needed to be placed properly(they helped design the placement of the filter, powerhead, and heater in the tank) and with a gaurd. He still continues to tell me that there is no need for a gaurd over the heater. However, I have researched this online and I have called and spoken with the head managers of each other franchise store and they all informed me just the opposite of what Travis is telling me. They all indicate that heater gaurds are extremely important in any tank with a ray. All I want is a sting ray in exchange for mine, which is still alive but scarred. My sting ray is alive but damaged because of the lack of expertise that Travis offered me. On their wall it says that they offer "expert advise" and "the best products". They do not have gaurds for heaters in their despite offering the purchase of rays and the advice that Travis gave me was novice at best, but not expert. I simply want to be in the same situation I was in before Travis misinformed me as the consumer and advised me incorrectly in a subject he was obviously not familiar with.