complaint

My complaint is with regards to a company by the name of Lanbox/ Skybox.

URL: http://www.skybox.net or http://www.lanbox.net

Telephone: 7862654880

Fax: 3055930172

Address: 1900 NW 97th Avenue, Miami, FL, 33172

To Whom it may concern:

I am writing to complain about desperate circumstances that I face from a company that goes by either Skybox or Lanbox (skybox.net or lanbox.net. (My account with the company is 716-1784).

The nature of my complaint is as follows:

I am a US Citizen that has been residing outside of the United States for the past 5 years with my husband, whose business keeps him on the road. I still have bills and correspondence that need to be forwarded to me from the United States and as such, I have to make arrangements with a mail forwarding company where ever we move. We have been living in Barbados since February 2004 and I formed a mail forwarding relationship with a company by the name of Sky box shortly after my arrival in Barbados. My bills, subscriptions and any purchases that I make online go to my Sky box and up until a few months ago, have been coming directly to me in Barbados within a week of arriving in Miami and at a somewhat reasonable cost- that is, up to about three months ago.

About three months ago, the frequency with which mail started coming to me declined considerably. I was not getting my subscriptions and mail and receipt of orders started incurring a turn-around time of at least three weeks. I chalked it up to the issues surrounding Hurricane Katrina, as that is what I was told by the local delivery company, and did not give it too much thought. The final straw was when I placed a number of orders online during mid-November, which I expected to receive before Christmas and none of them arrived. These included Christmas tree ornaments, gifts and other items that I needed before the holidays. Surprisingly enough, Sky box, did not send out any communication with regards to a problem. This was odd to me, as Sky box uses email as the primary form of communication with its customers.

I decided to call the local delivery company to ask them if they had heard of anything that was going on and they advised me that one bag of merchandise that was intended for Barbados never arrived. Further, they said that they were just the messengers and I needed to speak with Sky Box in Miami to resolve any issues. They gave me a phone number and an email of someone in the Miami office that would deal with my matter and they also gave me the number for the cargo department for an airline by the name of BWIA that was responsible for transporting the merchandise. I called both companies and only managed to get through to BWIA. The manager at BWIA indicated that the 10th bag had been stolen en route and my merchandise, which is valued at several hundred dollars was lost for good, so I would have to file a complaint and a claim with Sky box in Miami with whom I insured the merchandise.

To date, I have called and emailed several individuals at Sky Box and no body has responded to my calls or emails. (Among them are Ms. Angelica Riggio and Mr. Nieves Ramirez). This issue has been in the air (no pun intended) for over a month and I have not received any sort of communication: verbal, hard copy, electronic or otherwise from Sky box. The local company keeps indicating that they just provide a delivery service for the Miami company and as such, they cannot assist beyond giving me contact information for the office in Miami, but what am I to do if no one in Miami responds to me!!!! Am I the victim of a scam here? That is what it feels like at this point?

In the meantime, I have had to buy new presents and purchase new ornaments and decorations, thus putting me out another several hundred dollars on top of what I have already lost. I feel so depressed and desperate and don’t know what to do at this point, short of jumping on a plane and heading directly to their offices to meet with someone, which I simply could not afford to do. Not only have I paid for the merchandise that has been stolen, but I have also been charged for its delivery when it never arrived!!!

To add insult to injury, some items that were in the 9 bags that did in fact make it to Barbados were priced at charges substantially higher than what I was previously accustomed to with this company. When visiting their website, it appears that sometime recently, they posted a new fee schedule to the site without even advising their customers who would continue ordering things with them, not knowing that the fees had changed. Because customers’ credit cards are linked to their sky box relationship, charges are imposed immediately without first being viewed by the customers.

I have printed off some examples below:

NATURAL SOUNDS TAPE AMAZON 5.397lbs

Which incurred a total charge of $71.50 for a $25 tape coming to $96.50 for a $25 tape

TISSUE BOX COVER

AMAZON

4.048lbs

Which incurred a total charge of $55.25 for a $19.99 tissue box cover, coming to $75.24 for a $19.99 tissue box cover

TOYS

AMAZON

8.095lbs

Which incurred a total charge of $111.72 for toys valued at $117, coming to $128.72 for toys that cost me $117

TOY

AMAZON

6.180

Which incurred $85 in charges for a toy valued at $50, coming to $135 for a $50 toy

I had the above merchandise sent back and am now out the shipping charges and the merchandise, as the merchandise has not been returned to Amazon and I have not been reimbursed for the shipping.

As horrible as it is, this issue is actually marginal compared to the issue of the lost/ stolen merchandise on which I have received absolutely no response to date (more than a month after the merchandise disappeared). I am desperate to have all of this rectified and I have no idea what to do at this point.

I appreciate any support or assistance that you can offer.

Best Regards,

Daphne Ewing-Chow

Comment On This

Many people are still having problems with SkyBox/LandBox here in Brazil and I am one. I am okay with the extremely high prices these people charge if I get what I am supposed to. I have had one item stolen and have been trying to get another I had shipped by SkyBox for over two months. These people will do anything to delay you and that includes boldface lies! They have told me I had a bad address for the shipment but I told them it has been the same one since I opened my account. I even e-mailed them my address twice and still got a bad address answer. After this I sent them a street map so they could find my address. I have also been told someone signed for my shipment at my home, then they recanted that lie also. Skybox keeps promising to have the item at my door but it never arrives. I also have called numerous times and spoken with people, still no help. I asked for a manager but you got it she was busy! I am now at the point of taking action here in Brazil and in the U.S.A. against SkyBox. If you have any ideas please let me know.

Comment On This

I have also been scammed by the company skybox, INC www.skybox.net

People who have also been scammed by www.skybox.net or Lanbox.net they are the same company. you can submmit your complain through the website of Attorney General of Florida http://myfloridalegal.com/contact in this site you can download the complain form and send it to the florida authorities in order to open an investigation. i have already sent this complain to them, but if we join our efforts they will probably take this situation more seriuosly.

you can also find some help here: http://www.ftc.gov/bcp/conline/pubs/credit/fcb.shtm

http://www.800helpfla.com/

www.co.miami-dade.fl.us/csd/

I have also been victim of fraud by this company skybox.net for the amount of 3013, 74 USD

Best Regards

Hever Castro

Comment On This

Aquellas personas que han sido estafadas por Lanbox o en su defecto skybox.net estas empresas son las mismas, pueden formular sus denuncias por escrito a traves del Attorney General of Florida http://myfloridalegal.com/contact en este link pueden descargar la planilla de denuncia y enviarla a la direccion que alli le aparece, ya yo he enviado mi denuncia porque tambien he sido victima del fraude de www.skybox.net.

Atte

Hever Castro

Venezuela

People who have also been scammed by www.skybox.net or Lanbox.net they are the same company. you can submmit your complain through the website of Attorney General of Florida http://myfloridalegal.com/contact in this site you can download the complain form and send it to the florida authorities in order to open an investigation. i have already sent this complain to them, but if we join our efforts they will probably take this situation more seriuosly.

I have also been victim of fraud by this company skybox.net for the amount of 3013,74 USD

Best Regards

Hever Castro

Comment On This

Aquellas personas que han sido estafadas por Lanbox o en su defecto skybox.net estas empresas son las mismas, pueden formular sus denuncias por escrito a traves del Attorney General of Florida http://myfloridalegal.com/contact en este link pueden descargar la planilla de denuncia y enviarla a la direccion que alli le aparece, ya yo he enviado mi denuncia porque tambien he sido victima del fraude de www.skybox.net.

Atte

Hever Castro

Venezuela

People who have also been scammed by www.skybox.net or Lanbox.net they are the same company. you can submmit your complain through the website of Attorney General of Florida http://myfloridalegal.com/contact in this site you can download the complain form and send it to the florida authorities in order to open an investigation. i have already sent this complain to them, but if we join our efforts they will probably take this situation more seriuosly.

I have also been victim of fraud by this company skybox.net for the amount of 3013,74 USD

Best Regards

Hever Castro

Comment On This

dear Sirs.

I hereby declare that i have been victim of a fraudulent action performed by the company Skybox.net in Doral florida.

i made a suscription in the website www.skybox.net in order to get a curier service for international shipping (Venezuela).

so I paid an annual quote for 48 USD, which is ok. I started using their services by making three purchases on different online stores inside the USA, so i shipped those purchases to my Suite in skybox in order to require their services and ship the goods to Venezuela under a door to door service as stipulated in the agreement we both made at the moment of my suscription.

so the total amount of the three purchases reached 1908 USD without taxes. i was charged 1300 USD from my credit card for the whole door to door service.

so these charges were made on 25th of May 2008, and even today 20/05/2008 I have not received any of the products yet.

so I have contacted them many, but many times in order to get information about my shipping and products and they just denied any information, so I have been victim of a very high fraud and i need some help in order to proceed against this fraudulent company.

in the following link you can check the contract i signed through internet. http://www.skybox.net/convenio_servicio.aspx

please if somebody can give a hand i will appreciate. I have also read many complains about this company on the internet, Latinos and Americans, here are some other links where you can find spanish claims against this company skybox.net http://www.reclamos.cl/reclamo/sky_box_ex_lanbox_cobros_indebidos_y_poco_transparentes.

Comment On This

Hola..soy de Venezuela y estoy en la misma situacion. Hice una compra de prueba para enviar a traves de Sky Box.net y aun no recibo la mercancia, no responden en sus oficinas de EEUU ni la empresa que tiene o tuvo a cargo la distribucion en Vzla. Skycel Express en muy contadas ocasiones con respuestas vagas y que no puedo corroborar. Mi numero de suite es el 730-38764 y el numero de guia es 5177310702. Por favor que alguien responda o me informe. Como permiten operar a una empresa con tantas quejas de usuarios. No hay ninguna Autoridad que detenga esto y nos den respuesta a los usuarios?

Comment On This

Today it has been 40 days since a NIKON 5000 SLIDE SCANNER BOUGHT FROM AMAZON, was RECEIVED AND shipped from Miami to Santiago Chile.

The following is a mail in Spanish whereas they blame the item not being delivered on time, on the Chilean customs authorities.

So far if nothing shows up I will have lost U$1073.- for the scanner, U$200 for shipment charges an insurance and U$444.- for a slide changer that fits the scanner that never arrived.

As in Daphnes case there is absolutely nobody willing to answer tha mails I have sent asking about my shipment, and I do not know where else to go.

I think they have laid the blame on Chilean custom when the truth is they have lost it or had it pilfered. If such is the case, then they should contact us so that the insurance claim can be put forth, but how do you do it and to whom must you direct your claim if they do not answer.

I am also desperate, because this was a big investment for me with which I was to start a business to earn my living.

All my other shipments since I started off with Lanbox which later changed to Skybox came through OK, but this one is a great mistery that nobody seems to want to clear up.

They contacted me to renew my address and service with them, and when told to solve this problem first, they have disappeared into thin space.

Regards

Robert

MAIL FROM SKYBOX:

Estimado Sr. ROBERT LADIMIR SKUPHAM

Suite 714-65883

Gracias por comunicarse a SKYBOX, su dirección en los Estados Unidos.

Le informamos que su guía 5177280028, se encuentra detenida en la aduana de su país, entidad colapsada por el flujo de ingreso de carga al país afectando la liberación de sus envíos.

Ante este acontecimiento no tenemos una fecha estimada de entrega de hecho lo mantendremos informado de cualquier otra incidencia.

Si tiene alguna otra pregunta o inquietud respóndanos este mismo e-mail, que se le contestará en un período de 24 a 48 horas.

Para cualquier otra información visite nuestra página Web www.skybox.net

Esperamos que esta información sea de su ayuda.

Atentamente,

Servicio al Cliente

SKYBOX

IMPORTANTE:

- Desde el 1 de Octubre, LanBOX y SkyBOX, ambas compañías de la misma propiedad desde 2001, consolidaron sus operaciones, fortaleciendo la presencia regional y entregando un servicio mas eficiente.

- SkyBOX es la empresa pionera en compras en USA., fundada en 1991.

- SkyBOX esta presente en más de 50 países alrededor del mundo.

Hoy, nuestros 5 millones de envíos y 500.000 inscritos, avalan el éxito de nuestras operaciones, para que nuestra gestión sea un gran aporte a la relación con sus clientes, estamos obligados a seguir mejorando constantemente. Ese es nuestro compromiso.