OneTravel.com Customer Support Negligence

OneTravel.com (online travel agency) Flight Cancellation without notice!!!!

I booked a flight with OneTravel.com for my study abroad program and was sincerely disappointed in the customer service and their knowledge about cancelation of flights. I am posting below my letter complain to them and in the future I would advise anyone NOT TO USE ONETRAVEL.COM for any reason.

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To Whom It May Concern:

First of all, I just want to express my discontent with your company. On December 13, 2005, one of your customer service representatives called me to inform me that my flight to Cancun on January 2, 2006 through AirTran Airways was canceled. After I hung up with her to try to find new travel arrangements, I called back and the next two representatives I talked to responded to me very rudely and told me that my flight had no been canceled and that their records showed that no one had called me. I called back the next day to confirm my flight and the representative told me it was still scheduled but that there was a five minute delay on my return flight. I did not worry about it until one of my flight buddies called AirTran Airways herself on December 26, 2005 and found out that AirTran Airways was not flying to Cancun due to the hurricane and they had not been authorized to fly and did not know when they would be able to. I called AirTran Airways and spoke to them personally and found out this information for myself. When I called your company, the first representative had no idea AirTran Airways had canceled the flight and put me on hold for more than twenty minutes until the call disconnected. The second representative was more helpful yet she also did not know that AirTran Airways had canceled the flight and asked to call them first but I refused and she helped me get the address where to mail back my tickets for my refund. I feel that your company should have informed the customers and the employees about the status of the flight and that I should not have had to speak to representatives that did not even know what was going on. I should not have gone through all this hassle to rearrange my flight, in total losing $80. I just feel sorry for the people who are going to be at the airport without a flight. In the future I will never again use your company and will not recommend you to anyone, including the study abroad program and government agency I am flying on behalf off. I feel your company should be sued for negligence and misinforming the customer. Let’s just hope that my refund transaction can go along smoothly without any other complications.

Sincerely Disappointed,

Cindy Martinez