Circuit City

This is a message that i have written to circuit city. I hope that more people will read this and feel as tho they to can share their experiences.

I just wanted to let Kevin Simmons, the district manager for store number 3514, what kinds if things are going on in his store. First of all, I do not agree with managers coming into work with a hangover. If someone cannot be responsible enough to get drunk and recover on their own time, they shouldn't be a manager. Second, when speaking, it is not necessary to use fowl language. This is a problem that shows up very often when managers become frustrated or mad. I believe that anybody, anywhere, can control themselves enough to keep the language out of the work place. Third I believe that the customer should come first, not sales. The main focus in that store is to sale no matter what the cost. If that is going to be the attitude, you migh as well bring back commission. Fourth, ALL POLICIES SHOULD BE EXPLAINED TO THE CUSTOMER BEFORE THE FORK OVER THE MONEY. I have seen WAY TOO MANY customers go to the front counter to return an item, and get Extremely Angry, Or Upset because they had no idea that there was a restocking fee. A sales assoc. needs to convey that information to the customer at the time of purchase, NOT WHEN THEY BRING THE ITEM BACK. Yes, this information may be on the back of the receipt, but by the time they receive the receipt it is too late. They also need to be informed that when they want their item replaced per the City Advantage, that it will have to forego three fixes before it is replaced. The Video Associates need to learn that the phone is for picking up. If the DM were to call today, and not inform them of who he is, it would take him for ever and a day to speak to someone. Then it would take even longer to find someone who actually cared about the person on the phone. A Person on the phone deserves the same respect and dedication as a person in the store. Merch Assoc. needs to be informed on how MERCHANDISE works. If I had a dollar for every wireless router, or any networking merchandise that was returned because either the assoc. had no idea what he was talking about, or did not explain all that was required to run a network, I WOULD BE RICH. ROADSHOP needs to focus on customer service and not SALES AT ANY COST. Now I know how stuff works at circuit city works so this message will be posted, not only on this website, but, on rip-off report, and other consumer sites so that someone may eventually get this message