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Company: Creative Zen

Category: Other

Creative Zen: Bought one of their MP3 players. It was defective. On 12/28/2005 tried to call their

Customer Service line three times. For Creative Zen customer service is imaginary. Each

time I called, I first got a computer voice that asked me to press certain numbers to

indicate the nature of the call. After I did that, the line rang 100 times, then a computer

voice suggested that I purchase their extended warranty. Then there was dead air. For

one of the calls, I let the line stay connected for 30 minutes--that's 30 minutes of dead

space. Please let all MP3 purchasers be aware that Creative Zen really has no

customer service.