Saks Fifth Avenue Stores

Below is the letter that that my fiance wrote to the

Corporate to file a complain regarding to our shopping

experience at the Saks Fifth Avenue Store in Grapevine

Mills on 12/26/05. The issue here was that we were

treated differently from other customer and what the

managers did to cover their non-ethics compliance.

To Whom It May Concern:

I was at the Saks Fifth Avenue Outlet store at the

Grapevine Mills in Texas on 12/26/05 at 7:40am. I

wanted to return the clothes that I've bought on

12/24/05 and have my girlfriend to repurchase it back

using her credit card. However, when I was there, the

store was giving coupons for some big sales after

Christmas Day. We were happy thinking that we can

return the items and repurchase those using the

coupons the store just gave us. But we found out from

the cashier that did the return transaction that we

can't buy it back because it will need to go back to

the Receiving Department before they can put it out on

the floor. And she told us we can come back the next

day to buy it. So we thought okay, since this is the

return company's policy there is no exception.

We went browsing the store and found something we

wanted to buy. When we were in line to pay for the

item, we found out there was another customer in front

of us had the same situation. The same cashier told

her the same thing that she told us that no one can

buy it back until the next day. However, the customer

talked to the manager that currently was there, Kathy

Brown, and they both went to the back, behind the

counter. My girlfriend saw Kathy Brown handed over

the returned items to the customer. After she saw

that, we asked to speak to the manager, and there was

one lady at the registered claimed that she is also a

manager here beside Kathy Brown and her name is Sarah

Allan. So we explained our situation to her, then she

told us that they made an exception for the other

customer because there was a manager's note (from N.

Carolina store) to override the Company's policy on

the customer's receipt. We did not see anything on

the receipts noting anything when Sarah Allan quickly

showed it to us. No handwritten notes whatsoever. My

question was if there was a note on the receipt at the

time of the return, the cashier that completed the

return transaction would not be telling the other

customer that it needs to go back to the Receiving

Dept and it will be out on the floor the next day.

But the cashier would be asking the manager for the

advice or approval how to deal with this situation

rather than telling the customer that you can't

repurchase it back until the next day.

My question is why am I being treated differently from

any other Saks customers or any other customers? I'm

a Saks cardholder for years and shouldn't be treated

differently in any cases.

If it is the Company's policy, then why there is any

exception to one customer but not all in any matter.

This is absolutely and ethically wrong on how I was

being treated by Sarah Allan and Kathy Brown.

The people that are working for Saks are representing

the Company. In this case, Saks would have to

question itself, its ethics policy and ultimately its

employees that representing Saks Company.

__________________________________

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