Complaints.com

From: Message Author
Date: Friday, 16-Dec-05 17:46:17 CST

urban florist .com allows you to select delivery date, but to contrary

expectation delivery was not honored for choosen day. If a person

decides to cancell they want a $15.00 cancellation fee which is

inappropiate. ie. I order on the 15th to have it delivered same day,

didn't get delivered then nor next day on the 16th. Attempting to get

e-mail is difficult, because of no replies. Phones call recording

options #! for ordering is available but, #2 and # non functional

(tracking & consumer service consecutively. I should have gone to my

local florist and pick up myself. This online is an inconvenience

approximately 48 hours late and counting.

Thank you!

Rafael