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From: Message Author
Date: Friday, 16-Dec-05 07:54:21 CST

Business Info

The date was 10/30 05 when i decided to upgrade my sons desktop computer to a HP pavillion notebook . I purchased this comp at the local staples for 1,039 dollars (ouch),but my son deserves it since he had made the honor roll at his school. I wrapped the gift and put it aside for christmas ,but had to give him an early gift because he had a school project to complete. He opened the gift and was very happy until to our dissappointment the comp was freezing with criticle errors everytime we tried to start up the comp.

Not knowing what to do next i called HP tech support for help ,the price was 69.95 for 1/2 hour of support .To my amazement they could not fix this problem even know they promiseed they could fix it before i even gave them my credit card number.

Calling staples was the next thing to do ,but the 14 day in store warrenty had expired was the answer i was givin.

This leaves me no choice but to go to staples tonight to speak with the manager in person and ask for an exchange ,i have a feeling this will not work so if i'm denied satisfaction i will stand outside and let everyone who enters this store know that this store sells defective computers ,so i'm asking anyone who has any free time to call this store and voice their opinion to the manager.

856) 825-0850

Staples The Office Superstore

Millville nj

I thank you in advance

empty pockets at christmas