Complaints.com

From: Message Author
Date: Friday, 16-Dec-05 05:15:57 CST

Concerning:

Royal Camera and Video

342 Kings Highway

Brooklyn, NY 11223

On 12/8/05, I contacted the above by telephone to order a camera as a

Christmas present. I specifically identified the camera and the associated

kit of accessories. During the call, the order taker suggested I include

other items such as filters, a year warranty, a larder battery, battery

charger, and a larger memory card. When I declined some of the items, he

suggested a slightly more expensive kit than the one I ordered that included

the items I did not want. However, the kit he suggested had lenses of lesser

grade and I declined. I indicated I wanted the original kit as I had

ordered. The sale being complete, he took the appropriate information and

ended the call.

On 12/15/05, I received the merchandise. The camera was not the one I

ordered and the kit was the one that I refused with the inferior lenses. The

larger battery and charger was not included. I immediately contacted their

customer service department and identified myself and discussed the problem.

The person indicated that they made a decision to substitute the inferior

lenses for the ones I ordered because they were lighter. I said I wanted the

original lenses. I also indicated the camera was wrong as well as I did not

receive the separately ordered larger battery and charger. He became abusive

and indicated that they would need to replace whatever was not right. I

indicated I did not want the merchandise and would like to return it for a

refund. He became more abusive and said there would be a 5% restocking

charge and the shipping charges that were free would now be deducted from

the credit. I indicated I should not be charged anything since they made all

of the mistakes. He indicated it was company policy. I indicated that was

not good customer service. He gave me a return authorization number and

indicated he was the owner and that was the way he likes it since he makes a

lot of money that way. He then began cursing me and indicated he would “come

after me”. I indicated he was a crook and hung up the phone.

I returned the merchandise as was described on their website.