Wirefly.com

I recently canceled an order with wirefly.com. They did not enclosed the proper information regarding a 2nd deposit and charge to my account 2 separate charges. I was then told that it would take about 5-7 business days for the funds to be charged back to my account. it has now been 7 days and still they have informed me that It will take another 3-5 (properly another 7) day for this charge back. What a crock this has been, now one of my bills is over due with a late fee and all they can tell me is how sorry they are.