Schaller Honda New Britain, Connecticut

Schaller Honda

1-55 Veterans Drive

New Britain, CT UNITED STATES, 06051

(860)223-2230

COMPLAINT INFORMATION:

Date Received:11/5/2005 9:53:45 AM

Primary Complaint Classification: Delivery Issues

Secondary Complaint Classification: Repair Issues

Complaint:

We purchased our NEW Honda Pilot 2005 on a Friday evening 10/28/05 at approx. 6:00 p.m. Two days later we noticed a transmission fluid leak. We called first thing on Tues. November 1st, after making sure it was a transmission fluid leak, and arranged for the car to be towed back to them and fixed. They fixed the car over the course of a few days and were to have it delivered on a flat bed tow back to our home on Friday 11/4/05. It arrived damaged (DENTED and SEVERAL SCRATCHES). My husband refused to accept the car and had it towed back to Schaller Honda. We called the dealership and did not receive any satisfaction. They are claiming that they did not damage the vehicle and that it was the towing company THEY hired. This is irrelevant to us. It was either their servicemen or the company that THEY contracted with to do the towing. We have not even made our first loan payment on the vehicle and it has already had a transmission leak and been in an accident and/or been damaged. We do not want the vehicle. We either want our money back and our trade in back or a NEW replacement Honda Pilot 2005. I was spoken to in a very condescending manner and was not treated well by either general managers - Mark Smith or Art Schaller Jr. We are extremely displeased with the situation and only want what is FAIR and what is RIGHT.

Desired Settlement: Refund

Settlement Explanation:

We would either like 1) a refund and our trade in vehicle returned to us, 2) a full refund if they sold our trade in vehicle, or 3) we would like a brand, new Honda Pilot 2005 replacement. We prefer the first or second resolution as we prefer to not do business with such a unscrupulous company, but if that is not possible, we would have no option but to be satisfied with a brand new replacement Honda Pilot 2005.

Customer Service Rep: Mark Smith and Art Schaller Jr.

Product or Service: Honda Pilot 2005

Salesperson: Mr.EdBonczek

Payment Made: Partial

Purchase Price: 31070

Disputed Amount:

Payment Method: Cash

Purchase Date: 10/28/2005

Problem Date: 10/30/2005

Complaint Dates: 11/1/2005,11/4/2005