Complaints.com

From: Message Author
Date: Thursday, 15-Dec-05 10:35:36 CST

Best Price Camera

Brooklyn NY

Canon SD450 was advertised on their Internet site for $245. I placed

an order, but had to call salesman before they would ship. Saleman

offered several optional accessories all of which I refused except

for an extra battery. (It turns out that he lied about the battery

that comes with the camera. He told me it was only a 15 minute

battery & I should buy a 4 hour battery. In fact, the battery Canon

ships is a 4 hour battery and the extra battery he sold me for $69 is

not even a Canon.) But even accepting the battery, my charges should

have been $249 + $69 + $15 shipping. Camera arrived and I was billed

$405 and bill showed "Starter Package Deal." When I called Customer

Service, I waited on hold for 10 minutes. When they answered they

transferred me to Billing where I waited again for 10 minutes. When

John finally spoke with me, he said I had requested the "upgrade."

That the camera as advertised did not come with anything but the

camera body -- no cables, software, documentation, etc. When I tried

to argue that I did not authorize an upgrade, he threatened to put me

on hold for another 10 minutes. Canon does not package or sell this

camera without the cables, software, documentation. Chris, the

salesman, never offered an upgrade. The only extra charge we

discussed was the $69 battery. This company makes a point of putting

very little in writing or email so it is difficult to anticipate this

scam or challenge the charges. I obviously should have done a search

on this company before doing business with them, as since this

happened I have found similar complaints about them on bulletin

boards. My bill should be adjusted to $333. I could have bought this

camera online for less than $300 and the non-OEM battery they sold me

for $15. But I would be satisfied with what I agreed to.

Bob Weiss