Re: Sprint Rewards Complaint - Second E- mail to Sprint (KMM16375842I123L0KM)

Dear Crystal;

Thank you for your reply. I have sent a letter to the address that you

noted. I received a letter from Sprint dated December 8th stating I may have

valve in my account if my account was in service and paid in full. When I

called to confirm this with Sprint Rewards yesterday I was told this was not

true! This I believe is the 5th email where I have asked that someone from

Sprint to call me, but still no call. What does a customer of 16 years need

to do to get proper customer service? (760) 633 0044.

It appears when I moved Sprint changed my address on my three accounts but

not on Sprint Rewards as directed. That must be why I never got any letters

you claim to have sent to me. Yesterday, I filed a complaint with the San

Diego Better Business Bureau against Sprint to see if they might be able to

help me. I hope so, because if not I will be forced to reluctantly file suit

against Sprint in Small Claims Court. I am very serious, again please have

someone call me.

Ed Quinlan

Customer since 1989

----- Original Message -----

From: "Customer Care" Email User

To: "Edward W. Quinlan CLU, ChFC, RHU" Email User

Sent: Thursday, December 15, 2005 8:29 AM

Subject: Re: Sprint Rewards Complaint - Second E- mail to Sprint

(KMM16375842I123L0KM)

> Dear Mr. Quinlan,

>

> Thank you for your recent inquiry regarding the Sprint Rewards Program.

>

> Effective July 6, 2005, the Sprint Rewards Program ended. All points

> were

> to be redeemed by November 3, 2005. Points not redeemed by then have

> been

> forfeited.

>

> If you would like to pursue this, you must write to:

>

> Sprint Correspondence

> P.O. Box 15955

> Shawnee Mission, KS 66285-5955

>

> Thank you for using Sprint!

>

>

>

>

>

> Sincerely,

> Crystal Jones

> Sprint Rewards

>

>

> Original Message Follows:

> ------------------------

> Dear Judy Kemper,

>

> The following letter explains how you should NOT treat a loyal customer

> of

> 16 years.

>

> On November 4th I called Sprint to redeem my points that I had been

> accumulating since 1989. Unbeknownst to me the representative informed

> me

> the program had ended the day before! I expressed my extreme

> disappointment

> to this revelation and asked her to have a supervisor call me. She said

>

> that I could expect a call in a few days. No such call came and this

> is now

> my third email to Sprint requesting a call.

>

> I have received precious few mailings from Sprint about my account over

> the

> years and in fact I had to call to have points applied that Sprint

> neglected

> to credit me on more than one occasion. A few years ago I called and

> was

> told by your representative that as long as I had an active account I

> might

> not earn any new points due to low spending but would not forfeit my

> account

> earnings. I never received a notice that I had been removed from the

> program nor did I receive a notice that the plan was ending! If I had,

> I

> can assure you I would not have let 250,000 points go to waist, that

> would

> be ridiculous. The company had my phone number, could they not have

> given

> me a call or sent me a fax about a 16 year relationship worth hundreds

> of

> dollars?

>

> I went to the link attached below and you should know that I am not the

> only

> individual upset with the Sprint Rewards program. My personal complaint

>

> against Sprint has not shown up there yet but will soon. I still

> expect a

> call from Sprint and compensation for my confiscated points. If not, I

> assure you that I will take legal action and sue Sprint in Small claims

>

> Court and or seek to establish a Class Action against Sprint here in

> California. I am completely serious about this matter and will wait 2

> weeks

> before I file my suit. The decision is in Sprints hands. Again, my

> office

> phone number is (760) 633-0044. A copy of this email will be sent to

> Sprint

> by certified mail to the address you gave me. Thank you.

>

> Ed Quinlan

>

>

> http://search.complaints.com/search?q=sprint+rewards&btnG=Search&site=complaints&client=complaints&proxystylesheet=complaints&output=xml_no_dtdThank

>

> you

>

>

> ----- Original Message -----

> From: "Customer Care" Email User

> To: "Edward W. Quinlan CLU, ChFC, RHU" Email User

> Sent: Monday, November 21, 2005 9:31 AM

> Subject: Re: Sprint Rewards Complaint - Second E- mail to Sprint

> (KMM15864496I123L0KM)

>

>

>> Dear Mr. Quinlan:

>>

>> You were sent an e-mail, Monday November 7th advising that you were

>> removed from the Sprint Rewards Program on February 24, 2005 for

> falling

>> below the required average spending level of $50 per month in long

>> distance charges only. This was per the terms & conditions of the

>> program.

>>

>> Regina Penland, on November 4th, advised you by telephone that your

>> points were forfeitied.

>>

>> If you would like you may write to: Sprint Correspondence, PO Box

>> 15955, Shawnee Mission, KS 66285-5955.

>>

>> Sincerely,

>>

>> Judy Kemper

>> Sprint Rewards

>>

>> Original Message Follows:

>> ------------------------

>> Dear Sirs,

>>

>> About 2 weeks ago I sent your company an e-mail about a serious

> problem

>> that I had with my Sprint Reward account. I was informed after well

>> over a week that I would receive a call from the company in about 3

>> days. I have not yet received a call. My Sprint account is for my

> home

>> office phone number (760) 633 0045. I can be reached at (760) 633

> 0044.

>> I am awaiting your call and would appreciate a response as soon as

>> possible. Thank you.

>>

>>

>> Edward W. Quinlan

>>

>>

>

>

>

>