Bad Service by Videocon and Dealer

Dear Sir

As per our telecon im forwarding my complaint to u.

im really very much upset about the matter, dont know

when would i get my 7years warranty card as my concern

dealer promised me. im fade up to send u these type of

mails coz im not getting any good response from ur side.

i want to know ''why the hell u send me this below mail''?

what benefit i would get from this. i have a simple

complaint and a simple solution u have for that than why

u r being so late...u people are harrasing me more and more

& influence me to go to consumer court.

after talking to u now i have some hope regarding the matter.

do the needful as soon as u can.

waiting for ur favourable reply but not like the same ideot

responce as usual.

harrassed customer by videocon

Manoj Sharma

9811260665

Note: Forwarded message attached

-- Original Message --

From: Email User

To: 'manoj kumar sharma' Email User

Subject: RE: Bad Service by Videocon Dealer

Thank you for your message, which was posted to Complaints.com.

Your message will be available for public view on the Complaints.com site, via the Search Box on our Home Page, in about 24 hours.

Sincerely,

Complaints.com

http://www.complaints.com

-----Original Message-----

From: manoj kumar sharma [mailto:Email User]

Sent: Thursday, December 01, 2005 10:39 PM

To: Email User; Email User

Cc: Email User

Subject: Bad Service by Videocon Dealer

To,

Videocon

Sub- Bad Service by Videocon Dealer

I bought a washing machine from your Dealer (M/s Krishna Electronics, Sector-29, Faridabad) dated 20 November 2005, Model MAXIC 6800E. Dealer committed to me that he will send a service engineer for demo at my home same day but after waiting for two days,nobody turned around and I sent a complaint (Complaint no-DMB5 K22002,Dated 22/11/2005) on your complaint site & also talk to Mr Rohit Bhatt about my problem and he assured me to get it done within 2 days & the problem was same after 2 days than i called up again but he just given me some foolish excuses with very rude manners as per thier cateogery.

After 9 Days, i got a call from your serive centre and asked me for my problem.

last day (29.11.2005) one of your service engineer told me that the warranty of this machine is just for 5 years while your dealer told me at the time of purchasing that the warranty period is for 7 years.

i dont know why you harrasing your customers...?

So I am very upset about this matter, what the hell services you providing to your customers..? im sure that in future im not going

to buy any product from your company as per my experience untill i dont get any good response from your side.

waiting for ur favourable reply..

Manoj Sharma

Faridabad

Ph-9811260665