SBC bundle/Dish Network

SBC

225 W. Randolph St.

Floor 27A

Chicago, Il. 60606

800-244-4444

Dish Network Main Office

9601 S. Meridian Blvd.

Englewood, Co. 80112

866-266-1292

I purchased a "bundle" from SBC. Included in this "bundle" was phone service, long distance, cell phone, high speed internet service, and satellite TV.

Everything was installed except the high speed internet. I called SBC to find out when that would be installed and was told that it was not available in my area.

I told them to cancel everything. They were helpful and tried to accomplish this, when we got to the Dish people, they said I would have to pay over $200.00 for an early disconnection fee. When I explained that I had purchased an entire package and that the package was not delivered, they were not interested.

Had I been told about the internet in the first place, I would not have gone ahead with any of this.

I have only had this service for six days.

Not only does Dish Network want me to pay this ridiculous fee, but, I now have two holes in my house that will need to be repaired, I had to pay $30.00 to have an additional phone jack installed (I was not informed of this prior to installation), I have to pay to have my previous cable company come out here and reinstall my cable because they cut my wires, and I am going to incur shipping charges to send Dish Network back their equipment.

I am furious, I should have been informed BEFORE any of this took place.

Thank you for any help you may be able to offer.

Sue Oleneack

3935 40th St. S.W.

Grandville, Michigan 49418

616-531-342-